Account Manager - Tech/Maritime (f/m/d)
Permanent employee, Full-time · London
Description
Kaiko Systems drives digital innovation in maritime with advanced AI solutions, enabling better decision-making for technical management teams. We empower the global shipping industry with tools that reduce downtime and enhance fleet reliability.
Your mission
As an Account Manager based in London, you will play a pivotal role in managing and growing relationships with our European clients. You’ll act as the primary liaison between Kaiko Systems and our customers, ensuring they derive maximum value from our solutions while identifying opportunities for growth and upselling.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts, ensuring exceptional service and satisfaction.
- Develop and maintain deep relationships with maritime clients, understanding their needs and challenges.
- Oversee the implementation and onboarding of Kaiko Systems’ solutions, driving successful adoption.
- Collaborate with sales and product teams to identify opportunities for product upgrades or additional services.
- Monitor and report on client satisfaction, usage metrics, and feedback to improve service delivery.
- Represent Kaiko Systems at industry events and networking opportunities.
Your profile
- 3+ years of account management experience, preferably in maritime, tech, or SaaS industries.
- Strong understanding of client relationship management and retention strategies.
- Excellent communication and interpersonal skills with the ability to navigate technical conversations.
- Proactive, results-driven, and skilled at identifying growth opportunities.
- Knowledge of maritime industry trends is a plus.
- Experience with CRM tools and data-driven account management processes
Why us?
- Join a highly ambitious and diverse team with a collaborative working environment at a very exciting time in the company’s development, as we scale on the back of significant product market fit
- Be at the forefront of digitalization in a critical global industry
- Great office in the heart of Berlin as well as flexible / remote options
- Flexible and hybrid work environment that values work-life balance
- Vacation policy (27 paid vacation days on top of public holidays)
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About us
Flagship Founders is the first company builder focussed on maritime technology, logistics and shipping. Based in Berlin, we work with ambitious founders and teams to build scalable, high-growth digital ventures that will shape the future of our industry.
We believe that employing a diverse workforce is central to our success at Flagship Founders. We make hiring decisions based on your experience and skills. Therefore, we welcome applications from all members of society, regardless of age, gender, disability, sexual orientation, race, religion or belief.
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Your application
We appreciate your interest in our company. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at info@flagshipfounders.de.
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