Berlin / Nothern Europe based Maritime Expert - Product Team Support (f/m/d)
Permanent employee, Full-time · Berlin
Description
Kaiko Systems is a leader in maritime technology, transforming the shipping industry with innovative solutions that enhance operational efficiency, safety, and compliance. Our mission is to bridge the gap between cutting-edge technology and real-world maritime operations, ensuring our products address the industry's unique needs and challenges.
Your mission
As a Maritime Expert - Product Team Support, you will bring your extensive maritime knowledge and hands-on experience to Kaiko Systems’ product development processes. Acting as the voice of the end-user, you will provide subject matter expertise and technical insights, ensuring our solutions are practical, relevant, and impactful. Your role will be instrumental in shaping and refining products that resonate with maritime professionals and deliver tangible value to the industry.
Key Responsibilities
1. Subject Matter Expertise: Provide deep insights into shipboard operations, technical workflows, safety protocols, and compliance requirements to guide product development.
2. Act as the in-house expert for maritime standards, regulations (e.g., SOLAS, MARPOL, ISM Code), and industry best practices.
- Product Development Support: Collaborate with the product team to define and validate product features, ensuring alignment with maritime industry needs.
- Review technical specifications, user stories, and wireframes, offering feedback to improve usability and functionality.
- User-Centric Design Input: Advocate for the end-user by sharing operational challenges, pain points, and practical constraints faced by seafarers, superintendents, and operators.
- Participate in user research activities, such as interviews and surveys, to gather insights for product refinement
- Testing and Validation: Support the testing process by validating features against real-world scenarios and operational requirements.
- Identify potential gaps or inconsistencies in product performance and recommend actionable improvements.
- Cross-Functional Collaboration: Work closely with engineering, design, and customer success teams to ensure products meet high technical and operational standards.
- Act as a liaison between the product team and external stakeholders, such as maritime professionals, for feedback and insights.
- Knowledge Sharing and Training: Develop and maintain documentation, such as technical guides and industry insights, to support product development and team understanding.
- Conduct training sessions for internal teams to enhance their understanding of maritime operations and technologies.
Your profile
- Education: Relevant maritime or engineering qualification (e.g., Marine Engineering, Nautical Science, or similar).
- Professional Background: Experience as an ex-seafarer (e.g., Chief Officer, Chief Engineer, or Master), technical/maritime superintendent, or professional in a maritime technology company.
- Deep understanding of shipboard operations, technical management, and safety protocols.
- Technical Knowledge: Familiarity with fleet management systems, maintenance workflows, and industry regulations (e.g., SOLAS, MARPOL, ISM).
- Knowledge of digital technologies and their application in the maritime domain is an advantage.
- Product Support Skills: Ability to translate complex maritime concepts into actionable insights for product development.
- Strong analytical mindset to assess how product features align with operational realities.
- Communication and Collaboration: Excellent interpersonal skills to work effectively with cross-functional teams and external stakeholders.
- Clear and concise communication style for both technical and non-technical audiences.
- Soft Skills: Problem-solving ability and a proactive approach to identifying opportunities for product improvement.
- Adaptability to work in a fast-paced, dynamic environment.
- Technology Savvy: Familiarity with SaaS platforms, digital tools, and modern product development workflows is a plus.
Why us?
- Join a highly ambitious and diverse team with a collaborative working environment at a very exciting time in the company’s development, as we scale on the back of significant product market fit
- Be at the forefront of digitalization in a critical global industry
- Great office in the heart of Berlin as well as flexible / remote options
- Flexible and hybrid work environment that values work-life balance
- Generous vacation policy on top of bank holidays
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About us
Flagship Founders is the first company builder focussed on maritime technology, logistics and shipping. Based in Berlin, we work with ambitious founders and teams to build scalable, high-growth digital ventures that will shape the future of our industry.
We believe that employing a diverse workforce is central to our success at Flagship Founders. We make hiring decisions based on your experience and skills. Therefore, we welcome applications from all members of society, regardless of age, gender, disability, sexual orientation, race, religion or belief.
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