Customer Service Consultant - French Market - XR Cape Town - Customer Service Consultant - French Market

Customer Service Consultant - French Market - XR Cape Town

Customer Service Consultant - French Market

Want to make someone’s day, every day? Join us!

Facts

• LocationCape Town
• Employment levelDirect entry
• FunctionCustomer service, Sales / CRM
• Working timeFull time
• Publishing date10-24-2024

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Tasks

• Effective and timely call handling
• Assures work meets all quality standards
• Assures work meets business productivity goals.
• Seek opportunities for continual improvement.
• Embraces and promotes change.
• General Lufthansa and Star Alliance information on required markets.
• Flight reservation bookings, re-bookings and re-routings.
• Flexibility to a rotational shift.

Contact

Benefits

Health days, Health Plan, Employee Assistance Program, Healthcare, Life Insurance, Medical Insurance, Flight benefits

Behind the scenes

Video:
Lufthansa InTouch Cape Town
Want to make someone’s day, every day? Join us!
Video:
Lufthansa InTouch Cape Town
Want to make someone’s day, every day? Join us!
Video:
Video:
Lufthansa InTouch Cape Town

Requirements

• 1 - 2years Customer Service Experience
• Fluent in English and French both verbal and written.
• Valid Asylum Seeker or Refugee Status Document
• Matric or High School Diploma
• Proven customer service and sales skills.
• Good understanding of computer system and standard software.
• Availability and ability to work rotating shifts and public holidays.

Should you not receive correspondence within 14days from date of submission, please consider your application unsuccessful

Company

About Global Telesales (Pty) Ltd.
We help. We smile. We care. We are best at being in touch, be it with colleagues or customers. This is the essence of Lufthansa InTouch: We make someone’s day every day! Our headquarters are based in Berlin. With our network of 6 service centres in 6 different countries, we are the touchpoint between LH Group and their passengers. About 2000 Consultants offer over 200 services in more than 30 languages; they take care of all requests by passengers' flying with LH Group and ensure the highest service quality.
www.lh-intouch.com
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