Your mission
Five Elephant, a Berlin-based specialty coffee roastery and bakery, is looking for a Key Account & Sales Lead to join our dynamic team. If you’re passionate about coffee, customer success, and driving business growth through data-driven decisions, we’d love to hear from you.
About the Role
As our Key Account & Sales Lead, you will play a vital role in managing key accounts, driving revenue, and enhancing customer satisfaction. Reporting to the Head of Marketing & Sales, you’ll also leverage your analytical skills to assess sales performance, generate insights, and support strategic decision-making. Exceptional people skills and the ability to foster meaningful connections are essential. Experience with web shop platforms like Shopify and CRM systems such as HubSpot will be a significant advantage as you optimize customer interactions and sales processes.
Key Responsibilities
Sales & Account Management
- Serve as the primary point of contact for key accounts, fostering long-term relationships and ensuring exceptional service.
- Drive revenue through lead generation, pricing negotiations, and deal closures.
- Coordinate the sales and logistics of coffee equipment, including espresso machines, grinders, and brewing tools.
- Use Shopify and HubSpot to streamline account management, track customer interactions, and optimize the sales process.
- Proactively engage with customers to understand their needs, offer tailored solutions, and exceed expectations.
Sales Analysis & Reporting
- Analyze sales performance using tools like Shopify and HubSpot, identifying trends and opportunities for growth.
- Generate detailed sales reports and present actionable insights to the Head of Marketing & Sales.
- Monitor and track customer orders, ensuring alignment with sales targets and goals.
Customer Success & Technical Support
- Manage customer onboarding processes to ensure smooth integration and satisfaction.
- Organize and lead coffee cuppings, product demonstrations, and educational events for clients.
- Provide technical input on bar setups, layout planning, and operational support for wholesale clients.
Retention & Business Development
- Implement retention strategies, including managing standing orders and resolving technical issues.
- Represent Five Elephant at sales events, coffee festivals, and partner meetings to strengthen existing relationships and build new connections.
Your profile
Skills & Experience
- Proven experience in sales, account management, or customer success, ideally in the coffee or hospitality industry.
- Strong analytical skills with the ability to interpret sales data and create actionable insights.
- Technical knowledge of coffee equipment and barista operations is a plus.
- Strong interpersonal skills with the ability to build meaningful, trust-based relationships with customers.
- A proactive mindset, comfortable with initiating customer interactions to identify opportunities, address needs and close deals.
Personal Attributes
- Passionate about coffee, craftsmanship, and sustainability.
- Results-driven with a focus on data-informed decision-making.
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
Why us?
What We Offer
- A collaborative and innovative work environment in the heart of Berlin.
- Opportunities for growth and professional development.
- The chance to work with a team that values quality, sustainability, and innovation.
How to Apply
Send your CV and a short cover letter detailing your relevant experience and why you’d like to join Five Elephant to jobs@fiveelephant.com .
Application Deadline: Dec. 23rd 2024
Location: On site, Berlin, Germany
Be a part of the Five Elephant journey and help us shape the future of specialty coffee.
Apply for this job
About us
Five Elephant is a leading specialty coffee roaster and bakery in Berlin, driven by a passion for exceptional coffee, thoughtful sourcing, and sustainability. We take pride in building meaningful relationships across the supply chain and delivering high-quality coffee to customers worldwide.
As we continue to grow, we are looking for a motivated and passionate individual to lead our roastery team and elevate our operations to new heights.
