Are you passionate about driving operational excellence and strategic growth in delivery solutions? As Lead Delivery Solutions (all genders), you'll lead a high-performing team, build robust carrier relationships, and champion initiatives to enhance delivery speed, sustainability, and cost efficiency. Join our team to shape customer experience and redefine logistics operations while collaborating across diverse teams in a dynamic and innovative environment. You will be in touch with a diverse group of stakeholders such as other Logistics Teams, Customer Care, Tech among others, to continuously improve customer experience and operational efficiencies.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)Drive Operational Excellence: Oversee daily operations, improve performance metrics, and ensure delivery excellence. Identify cost-saving opportunities and uphold quality standards, especially during peak seasons.
Build Supplier Relationships: Develop strong carrier partnerships, negotiate operational terms, and drive progress through quarterly business reviews. Stay informed on market trends to align strategies.
Foster Growth and Innovation: Identify opportunities to optimise processes, reduce costs, and improve efficiency. Collaborate on strategic projects and take accountability for team success.
Lead and Develop Your Team: Guide and grow the Delivery Solutions (DS) team by setting clear goals, providing feedback, and ensuring balanced workloads throughout the year.
Collaborate Across Teams: Work closely with internal stakeholders to promote a culture of innovation, inclusivity, and continuous improvement.
WE’D LOVE TO MEET YOU IFYou bring 3+ years of experience in logistics, transportation, customer care, or process management, with expertise in managing business relationships with external partners.
You possess strong business and customer focus, with demonstrated skills in data-driven decision-making and quantitative analysis.
You have exceptional attention to detail, thrive on hands-on management, and can juggle multiple competing priorities effectively.
You’re an inspiring leader with a passion for developing and strengthening a diverse team.
You communicate fluently in English, with an additional European language being a plus, and can simplify complex information into clear, engaging narratives.
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
OUR OFFERZalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
INCLUSIVE BY DESIGNAt Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-i...
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
