Operations & Fulfillment Manager B2B (f/m/d)
Permanent employee, Full-time · Berlin
Your tasks
- Act as the primary point of coordination for the B2B Operations & Fulfillment team, ensuring seamless communication with internal stakeholders and 3PL partners.
- Oversee staffing and holiday planning to maintain uninterrupted operations and sufficient capacity during peak periods.
- Manage B2B inbound processing, including system uploads, coordination with 3PL partners, and warehouse booking-in processes.
- Coordinate with B2B clients to ensure compliance with specific shipping instructions, prepare shipping documents and labels, manage customs submissions, upload to client portals, and oversee ship-outs with the warehouse/3PL.
- Ensure an exceptional customer experience by handling return requests and claims resolutions with efficiency and care.
- Proactively track B2B orders and go-live dates to ensure deliveries are smooth and launches are on-time
- Collaborate closely with 3PL partners to ensure smooth operations, high service levels, and sufficient capacity allocation, especially during peak periods.
- Drive continuous improvement of SOPs, SLAs, and KPIs to enhance efficiency, reduce operating costs, and maintain high service standards for B2B operations.
- Build and maintain strong relationships with internal and external stakeholders through structured engagement, including monthly check-ins, quarterly reviews, and on-site visits.
Your profile
- 5+ years of professional experience in operations, fulfillment, or supply chain management, preferably in the fashion, luxury, or consumer goods sector.
- Academic degree and/or professional training in operations, supply chain management or a related business field
- Proven track record of managing B2B logistics, including experience with shipping, customs documentation, and 3PL coordination.
- Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods.
- Excellent communication and interpersonal skills for building relationships with clients, stakeholders, and 3PL partners.
- Strong proficiency in G Suite and/or MS Office applications, experience with Oracle NetSuite or other ERP systems is a strong plus
- Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.
- Start-up mindset with a can-do attitude and a solution-oriented approach.
- Excellent communication skills in English (both verbal and written), German is a plus
Why us?
- A modern office in the center of Berlin
- Once-per-season gift voucher, to be used on Aeyde footwear and accessories
- Subsidized Urban Sports Club membership or Berlin Public Transport pass
- German lessons for international employees
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About us
Aeyde is a Berlin-based footwear and accessories house founded in 2015. Our mission is to challenge preconceived notions of luxury and the fashion industry by focusing on transparent pricing, sustainable sourcing, slow consumption, and minimal design. We started as a digital-first, D2C brand and continue to apply this mindset today. As we strive to be at the forefront of fashion innovation we are looking for people that can help us shape the future. Working at Aeyde, you will become an integral part of an international fashion start-up with many opportunities for personal development and the chance to shape a fast-growing brand on an international level.
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We are looking forward to hearing from you!
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