Your tasks
Are you passionate about quality management and process optimization, and would you like to be part of a dynamic team? Then join us as a Quality Manager (m/f/d) for complaints management and quality processes (fixed-term). In this role, you will be primarily responsible for handling complaints and improving our quality processes.
Your tasks include:
- Complaints Management: You process and analyze complaints, identify root causes, and derive corrective actions in close collaboration with relevant departments.
- Ensuring Quality Standards: You are responsible for optimizing and ensuring compliance with quality standards. This includes conducting audits, creating reports on quality metrics, documenting measures, and delivering training.
- Operational Support: You will provide flexible support in operational areas of quality management and assist with projects as needed.
- Cross-Department Collaboration: By working closely with other departments (such as Procurement, Supply Chain, and Customer Support) and external suppliers, you will ensure product quality and contribute to solving quality-related issues.
- Project Management: You will lead projects to improve product quality and increase efficiency in collaboration with partners and suppliers.
Your profile
- Ideally, you can start in February. This position is a parental leave cover, and therefore limited to approximately 12-14 months (depending on the start date).
- You have a degree in Food Technology, Process Engineering (focused on food production), or a comparable field.
- You bring at least 3 years of professional experience in quality management or quality assurance, ideally in the food industry.
- You speak fluent German and have very good English skills.
- You live in Berlin or the surrounding area, or are willing to relocate to Berlin for your new job.
- You are confident in applying quality standards such as IFS and HACCP.
- Data analysis and reporting are your strengths: You have advanced Excel skills and are experienced in creating dashboards and using statistical methods.
- You work in an organized and structured manner, think analytically, and have a strong hands-on mentality.
- You have strong communication skills and team spirit to develop and implement solutions together with others.
What you can expect from us
- Our diverse team is ready to be enriched and inspired by your ideas: help building the future of food retailing in our fast-growing start-up!
- Extensive onboardings which will prepare you for your various and challenging tasks.
- Flexible working hours and home office options to ensure a good work-life balance.
- A beautiful and modern office in Berlin Schöneberg, easy to reach by public transport - and we cover the costs of your monthly BVG (public transport Berlin) ticket.
- Find your way (back) to the gym thanks to fitness cooperations with Urban Sports Club or FitX.
- Optimal performance thanks to a modern MacBook.
- Well equipped office kitchen with fresh fruit, delicious KoRo snacks, coffee and tea.
- 20 % discount in our KoRo online store.
- Regular team events and joint activities as well as legendary company parties.
Sounds good?
Then send us your application and all other relevant documents (CV and motivation letter) via our website. We are looking for real team members! We are curious to know who you are and what moves you, so feel free to tell us already in a few introductory sentences.
Apply for this job
About us
KoRo was founded in Berlin in 2014 with the aim of making high-quality food accessible to everyone at fair prices by skipping trading levels, efficient processes, and bulk sizes with a simple design. Today, besides its large packaging, KoRo stands out from its competitors through its unique products - like our best-selling date hazelnut cream, exceptional kinds of nut butter, and a wide range of snacks. KoRo now employs around 300 people and our products are sold throughout Europe.
KoRo will offer you a dynamic environment where you won’t only contribute to the food market revolution, but you will also be able to show your full potential. We are a diverse and committed team in which people from many countries and cultures work on a common mission: to make KoRo Europe's leading brand for innovative vegan and vegetarian foods. At KoRo, you will have the opportunity to be part of an open and exciting company that is constantly developing and in whose innovative and creative atmosphere new ideas and approaches are encouraged.
The KoRo team is just as diverse as our product range! To ensure that diversity continues to grow as quickly as our nut-loving team, we evaluate applicants regardless of gender, nationality, ethnic and social origin, religion/denomination, ideology, disability, age, sexual orientation, or identity.
Do you want to become part of our mission and actively shape the future of KoRo with your skill and talent? Then apply now!
