Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
All about the role
As a Senior CRM Specialist (m/f/d), you will play a key role in managing and enhancing our Courier Relationship Management through strategic campaigns. You will be part of a dynamic, global team, working closely with stakeholders to develop and execute data-driven, automated communication strategies that improve courier engagement and retention.
These are some of the key ingredients to this role:
- Courier Relationship Management: Oversee and manage all global communications, ensuring consistency, alignment, and effectiveness across markets
- Campaigns for Acquisition & Conversion: Develop and execute targeted campaigns for courier acquisition, referral promotion, talent pools, and ad hoc needs
- Communication Journeys: Design and implement automated communication journeys that will impact the retention, engagement, and performance of our couriers (onboarding, growth, retention, reactivation, etc.)
- Stakeholder Management: Collaborate with internal and external partners to successfully implement CRM projects
- Tech & Integration Projects: Not only create content but also set up journeys in Salesforce Marketing Cloud; define and implement data flows between SFMC and other data sources
- Data Analysis & Reporting: Analyze and optimize CRM activities to measure performance and continuously improve through actionable insights
What will you bring to the table?
- Several years of solid experience in CRM, marketing, development, or a similar field
- Excellent communication skills in English that enable you to present ideas in a clear manner and to manage multiple stakeholders in a global environment; German is a plus
- Proven experience with Salesforce Marketing Cloud or a comparable system, as well as the ability to use SQL for data combination, data aggregation, and automation of processes
- Experience with complex data models, data monitoring and troubleshooting, understanding data relationships, and leveraging data analysis and reporting
- Strategic thinking, including the ability to define campaign priorities based on improving key metrics and aligning with broader business goals
- Capability to structure work efficiently and manage projects from conception to execution
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!
