(Senior) Quality Assurance Manager
Temporary, Part-time · Remote, Germany, Berlin, Deutschland
Read job description in: German DE
English
Deine Aufgaben
- Konzeptionelle Weiterentwicklung und kontinuierliche Überwachung des Qualitätsprozesses zur Sicherung der Beratungsqualität für ehrenamtliche sowie hauptamtliche Berater:innen
- Erstellen neuer Konzepte zur Qualitätssicherung für neue Projekte/Bereiche
- Leitung unseres Quality-Assurance-Teams
- Leitung/Moderation von Intervision und Team-Meetings
- Unterstützung und Anleitung der Mitarbeiter:innen des Quality-Assurance-Teams in Form von Mitarbeiter:innengesprächen, Feedback, Entwicklung von unterstützenden Materialien sowie Fallbesprechungen und bei Bedarf Begleitung bei Gesprächen mit Berater:innen
- Übernahme besonders herausfordernder Qualitäts-Gespräche
- Termin- und Dienstplanung
- Zusammenarbeit mit anderen beratungsnahen Teams, insbesondere dem Mentoring-Team
- Pflegen des E-Learnings in Absprache mit dem Knowledge & Quality-Team
Dein Profil
- Abgeschlossenes Psychologiestudium (M.Sc.).
- sehr gute Kenntnisse verschiedener Beratungstechniken (insbesondere der systemischen Beratung), sowie mehrjährige Erfahrung in der psychosozialen Beratung sowie mit digitaler Beratung
- Erfahrung in der Arbeit mit Kindern und Jugendlichen
- Erfahrung in der Gesprächsführung mit Fachkräften - Du kannst kritische Rückmeldungen und Verbesserungspotenziale konkret und empathisch benennen.
- Du hast die Fähigkeit, Arbeitsprozesse zu strukturieren sowie ein hohes Maß an Selbstorganisation.
- Deutschkenntnisse auf C2 Niveau und Englischkenntnisse auf C1 Level
Warum krisenchat?
Purpose: Together, we have a positive and lasting impact on children and young people in need and are constantly expanding the support offered by krisenchat.
Top equipment: You decide whether you want to work with a Macbook or Thinkpad and can equip yourself as you wish thanks to our generous budget for remote work.
Workflex: Sun seeker? Enjoy up to 183 days EU and 30 days non-EU Workflex for maximum freedom and flexibility.
Vacation: Relax with 27 days of annual leave and flexible educational leave.
Corporate benefits: Enjoy our exclusive offers through our special corporate benefits.
New Work: We focus on innovation and agile working methods and create a dynamic environment that promotes your creativity and offers space for personal development.
Office: You are always welcome in our beautiful office in Berlin-Mitte.
Apply for this job
Über uns
krisenchat ist ein bundesweites, kostenloses Hilfsangebot für Kinder und junge Erwachsene in Not. Wir bieten Kindern und Jugendlichen professionelle psychosoziale Beratung - jeden Tag, 24 Stunden, per Whatsapp oder SMS. krisenchat ist seit Mai 2020 24/7 erreichbar - seitdem konnten die vielen Krisenberater:innen schon in über 150.000 Krisensituationen helfen. Seit dem 1.März 2022 bietet krisenchat außerdem vertrauliche Krisenberatung für Ukrainer:innen jeden Alters an und hilft damit besonders Betroffenen des Krieges. Neben der Chatberatung erreicht krisenchat mittlerweile durch psychoedukative Inhalte über diverse Social Media Plattformen jedes Jahr viele Millionen junge Menschen.
Wir sind eine interdisziplinäre und agile non-profit Organisation und arbeiten flexibel in unserem schönen Büro in Berlin oder von Zuhause aus.
krisenchat schätzt Vielfalt. Wir möchten alle interessierten Personen, unabhängig von nationaler oder ethnischer Herkunft, Alter, Religion, Behinderung, Geschlecht, Geschlechtsidentität oder sexueller Orientierung bestärken, sich bei uns zu bewerben. Wir freuen uns auf dich!
Your mission
- Conceptual development and continuous monitoring of the quality process to ensure high advisory standards for both volunteer and full-time counselors
- Developing new quality assurance concepts for new projects/areas
- Leading our Quality Assurance Team
- Facilitating intervision and team meetings
- Supporting and guiding the members of the Quality Assurance Team through one-on-one meetings, feedback, development of support materials, case reviews, and, when needed, accompanying counselor meetings
- Handling particularly challenging quality-related conversations
- Scheduling and shift planning
- Collaborating with other advisory-related teams, especially the Mentoring Team
- Maintaining the e-learning platform in coordination with the Knowledge & Quality Team
Your profile
- Completed psychology degree (M.Sc.)
- Excellent knowledge of various counseling techniques (particularly systemic counseling), as well as several years of experience in psychosocial counseling, including digital counseling
- Experience working with children and adolescents
- Proficiency in conducting conversations with professionals - you can provide critical feedback and identify areas for improvement clearly and empathetically
- Strong ability to structure work processes and a high level of self-organization
- German language skills at C2 level and English language skills at C1 level
Why us?
Purpose: Together, we have a positive and lasting impact on children and young people in need and are constantly expanding the support offered by krisenchat.
Top equipment: You decide whether you want to work with a Macbook or Thinkpad and can equip yourself as you wish thanks to our generous budget for remote work.
Workflex: Sun seeker? Enjoy up to 183 days EU and 30 days non-EU Workflex for maximum freedom and flexibility.
Vacation: Relax with 27 days of annual leave and flexible educational leave.
Corporate benefits: Enjoy our exclusive offers through our special corporate benefits.
New Work: We focus on innovation and agile working methods and create a dynamic environment that promotes your creativity and offers space for personal development.
Office: You are always welcome in our beautiful office in Berlin-Mitte.
Apply for this job
About us
krisenchat is a nationwide, free support service for children and young adults in need. We offer children and young people professional psychosocial counselling - every day, 24 hours a day, via WhatsApp or text message. krisenchat has been available 24/7 since the beginning of May 2020 - since then, the many crisis counselors have been able to help in over 120.000 crisis situations. Since 1 March 2022, krisenchat Ukrainian has also been providing confidential crisis counseling in Ukrainian and Russian for people affected by war at any age - with over 23.000 consultations provided. In addition to crisis counseling, krisenchat reaches many millions of young people every year through psychoeducation via social media platforms.
We are an interdisciplinary and agile non-profit organization and work flexibly from our beautiful office in Berlin or from home.
krisenchat values diversity. We encourage all interested people, from diverse national or ethnic origin, age, religion, disability, gender, gender identity or sexual orientation, to apply to us. We are looking forward to hearing from you!
Apply for this job
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