Full-time, Permanent Employment
Team Lead Service Operations (m/f/d) | Berlin
Team Lead Service Operations (m/f/d) 2021392
2025-03-18T10:59:49+00:00
FULL_TIME
Solactive AG
Friedenstraße 91 Berlin BE 10249 DE
Company Description
Since its creation in 2007 in the financial city of Frankfurt am Main, Solactive AG has grown to one of the key players in the indexing space. The German multi-asset index provider focusses on tailor-made indices, offering to its clients a faster service, with greater flexibility and at a reasonable cost. Solactive AG and its subsidiaries have become one of the fastest growing index providers over the past few years and support the leading investment banks and asset managers across the globe. We have gained global recognition for our role in the Exchange Traded Fund (ETF) industry, where we rank among the top providers worldwide for underlying indices. We also excel in diverse areas such as Structured Products and investment mandates, showcasing the wide range of our capabilities. The impact and value we bring to the market is palpable, but also in the reputation we have proudly built by being close to our customers, solidifying Solactive AG as a trusted and reliable ally in the ever-evolving global financial landscape.
Job Overview
We are looking for a team lead to drive our Service Operations team forward. You will be responsible to manage a team of talented application support specialists to ensure the availability and performance of our platform and in-house built applications. You will bring your knowledge to help the team grow, overcome challenges, guiding them into the best practices and providing access to valuable resources to build upon.
Your Tasks
- Managing and overseeing the support and maintenance of various applications, ensuring the smooth operation and availability of systems.
- Collaborating with cross-functional teams to analyze and resolve complex technical issues, ensuring timely resolution and minimal impact on business operations.
- Drive operational and procedural changes.
- Leading a team of application support specialists, providing guidance, coaching, and mentoring to ensure high-quality services are delivered.
- Developing and maintaining strong relationships with stakeholders, managing expectations, and effectively communicating updates and progress on application support activities.
Your Profile
- An open mind and creative approach to problem solving.
- Excellent problem-solving, communication, and leadership skills.
- You enjoy guiding and enabling people.
- 4+ years of experience in leading technical teams like application support.
- Knowledge of monitoring and performance analysis of systems and applications (e.g., Zabbix, InfluxDB, Grafana, Loki.)
- Ability to work under pressure and manage multiple high-priority tasks.
- Fluent in English; German Language is a plus.
Our Offer
- Global Team: Join our motivated international team at Solactive.
- Fintech Excellence: Experience FinTech excellence at Solactive.
- Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture.
- Responsibility & Connections: Take over responsibility from day one and build relationships in- and outside the company.
- Vacation: Enjoy 30 annual vacation days, plus extra time off for Christmas Eve and New Year.
- Competitive Compensation: Receive a competitive compensation package.
- Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits.
- Community & Networking: Engage in out various networking events.
- Professional Development: Grow both personally and professionally through our diverse training offers.
- Flexibility: Embrace a flexible work culture with the freedom to choose your work hours, including a hybrid work model, all within a diverse and dynamic environment.
Your Application
Interested? Don´t miss your chance and directly apply online by clicking the “Apply now” button on our website and filling in the application form. Please make sure to also upload your CV, a cover letter is not compulsory. Your contact person is Roopali Sahoo (careers@solactive.com). We are looking forward to hearing from you!
For further information, please visit: www.solactive.com/career/
To all recruitment agencies: We do not accept unsolicited CVs/Candidate Profiles. Please do not forward any CVs/Candidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs/Candidate Profiles are not being covered by Solactive.
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