Information
Do you dream of a meaningful job where you make a difference for air passengers seeking justice?
Flyhjælp, a successful Danish legal-tech company, has already helped over 350,000 people obtain compensation and continues to grow. Join us as our new Administrative Case Worker in the Operations department and help achieve results in an ambitious, social work environment. Flyhjælp is ranked #2 on Børsen’s Gazelle List and scores high in employee satisfaction.
Your mission
In the Operations team, you’ll assist air passengers in obtaining the compensation they are entitled to by managing customer interactions and case processing. You will learn about passenger rights, handle customer dialogues, and gain experience in case administration within a dynamic team. Additionally, you’ll have the opportunity to help optimize workflows and implement new technologies to increase efficiency.
Your Tasks:
- Assess and process flight cases
- Prepare cases for Scandinavian courts
- Validate files and customer data
- Manage customer communication with an emphasis on understanding and service
- Contribute to ongoing process improvements
- Various ad hoc tasks to keep each day engaging
Your profile
- You speak and write fluent Norwegian and English - we are currently seeking Norwegian-speaking talent
- You are open to exploring new technologies and bring a positive, proactive mindset
- You thrive with responsibility and value work-life balance
- You’re motivated to help both colleagues and customers with a “can-do” attitude that inspires others
- You are service-oriented and capable of maintaining a clear overview, even when things get busy
Why us?
- A social, dynamic environment with room for both growth and community
- The chance to work with colleagues from various countries and gain experience in an international company where English is the corporate language
- Option to work from our office in Berlin if you fancy a long weekend there!
- Flexible tasks and ample opportunity for personal and professional development
- Lunch plan with Meyers and office space close to the metro in Copenhagen
About Flyhjælp:
Flyhjælp is an ambitious, innovative company experiencing rapid growth, located near Kløvermarken in Copenhagen. In 2021, we joined forces with the German company Flightright, strengthening our position in the Nordic market. Our team consists of committed employees from across the Nordics and several other parts of Europe, with additional colleagues based in Berlin, Budapest, and Kyiv through our parent company.
The team consists of two caseworkers and a Team Leader, with whom you’ll work closely to ensure high quality in cases and assessments within the Norwegian legal process. Our team includes both part-time and full-time caseworkers.
Ready to join us on our journey? Send your application, CV, and relevant documents via the job posting here or to our Recruitment Manager, Marie Hoffmann, at hr@flyhjaelp.dk - we look forward to hearing from you!
Salary is negotiated based on working hours (full-time or part-time), performance, qualifications, and competencies.
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