Do you enjoy problem-solving and speaking with customers on best practices? Aklamio is looking for a Technical Implementation Manager to help further our development and align with key stakeholders to ensure good customer success and implementation processes for our ever changing referral marketing platform! Come be part of our growth, and take our product to the next level.
What you’ll do
- Report to our Integrations Lead and take ownership of our ever growing customer integration with brands and services
- Implement our SaaS technology (tracking script, APIs, iFrame) into our new customers’ website
- Rolling out new features across our customer base
- Ensuring that the technical setup is done correctly on our customers’ end
- Guiding customers through the implementation phase
- Be the technical point of contact for our new and current customers and internal teams (Integration, Sales, Customer, IT, Product, etc) when it comes to tracking
- Close cooperation with our product teams to improve our features & products
- Be hands on to learn & improve our APIs and run testing scripts as well as monitoring the functionality of the APIs in production
- Support customer facing teams with technical issues and expertise
- Translate our customer requests into product requirements for our product team
What you’ll bring with you
- You have a development / coding background, a proven track record of 3-5 years as a solutions / integrations manager / in technical project management background (B2B, e-commerce, SaaS or startups are a plus!)
- You enjoy being a solutions expert, integration manager or providing technical implementation for companies
- Experience working on different sides of the funnel: integration for large complex systems, or software development, or product management
- Good understanding of APIs and strong analytical skills
- Communication is very important for you and you’re used to working cross-functionally within internal and external teams
- You enjoy being pro-active & work on your own
- Extensive coding background, you enjoy writing in Javascript and Python and are proficient at debugging code (additional languages are a plus)
- An avid problem solver when it comes to meeting customer needs, and can easily translate data into insights in a non-technical manner
- You’ve worked with JIRA and Confluence
- Previous knowledge in using Postman
- Have a good understanding of SQL
- You are results-driven and possess a ‘yes I can’ attitude when given the opportunity
- Excellent English communication skills (additional languages such as German, French, Spanish, etc are a nice plus)
- Located in Berlin
Who we are
Aklamio's Customer Incentives Platform enables leading enterprises worldwide to enrich their marketing with incentives to accelerate their growth. Founded in 2011, Aklamio has become Europe’s leading incentive marketing solution. More than 60 employees work for us in Berlin, London, or remotely.
We are committed to creating an inclusive environment where everyone feels valued and respected, regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. We celebrate diversity and aim to create a supportive environment and an innovative workplace where our employees feel empowered and motivated to achieve great things.
Why join us
Besides our people, culture, and mission, these are additional benefits that make Aklamio a great place to work:
- Enjoy 30 days of paid vacation - we believe in balancing work with relaxation.
- Flexible Work Arrangements - remote work culture with one office attendance day per week and flexible working hours
- Option to work remotely - up to 2 months per year from any EU country.
- Competitive compensation package
- Company pension scheme - including employer contributions.
- Team engagement - connect with colleagues at regular team events, company celebrations, and internal workshops.
- Dynamic Work Environment - thrive in a high-impact setting with flat hierarchies, swift decision-making processes, and personal and professional development opportunities.
We recognize the value that individuals with disabilities bring to our team and are dedicated to fostering an environment where everyone can thrive. We actively encourage disabled candidates to apply and assure them that we are committed to providing reasonable accommodations to support their success throughout the application process and in their role within aklamio. We believe that diversity, including disability, enriches our workplace, contributes to our success, and creates a truly inclusive and vibrant culture.
We’re looking forward to your application!
